Frequently Asked Questions were last updated on May 6, 2013.
How do I place an order to be billed to my group/area/committee?
"Orders on Account" cannot be placed online. You can either call (212) 870-3312 ext. 2 or email your order to email@example.com
What do I do if I received a defective item?
You can contact our customer service department at (212) 870-3023 or email firstname.lastname@example.org and we will replace it.
Why can't I place an order to be shipped outside the United States and Canada?
"A.A. World Services has a policy of fulfilling international individual orders only when the established G.S.O. does not sell the requested literature". If you are ordering from a country that does not sell the item(s) you would like to order you can either email us at email@example.com or call us at (212) 870-3312 ext. 2.
Why can't I pay for my order with an E-check?
We do not accept payment by E-check due to operational and timing issues that may arise in clearing such payments.
Are literature prices different in the Online Store?
No, literature prices are the same no matter how you place your order.
Am I breaking my anonymity when placing a literature order online?
Anyone including professionals, student, family members, etc. can order online. You are not announcing your AA membership in any way by using this online store.
Why do some items show a lower price in the shopping cart than they do in the description?
All pamphlets, videos and miscellaneous items carry a 20% discount and this is how they are shown in the shopping cart. Also, orders of 20 or more books and 100 or more pamphlets and wallet cards carry quantity discounts. Please refer to the discount table on the back of the order form on the AA.ORG website.
Why do I need an email address?
We use your e-mail address for important information such as shipment notification, order confirmation and wish-list in stock notification. We will not use it for anything else, nor give it to anyone for any other reason not related to your orders.