Shipping and Delivery Policy
General
Most orders weighing less than 250 pounds will be shipped via FedEx or USPS unless otherwise requested. Expedited delivery options are available at an additional charge.
Standard shipping Costs
Standard shipping costs are calculated during checkout based on your order total. Payment for shipping will be collected with the purchase. Shipping costs are calculated on a sliding scale as follows:
Total Amount of Order | Shipping and Warehouse Charge |
Under $25.00 | $5.00 |
Over $25.00 to $50.00 | $7.00 |
Over $50.00 & up to $250.00 | 12% |
Over $250.00 & up to $500.00 | 10% |
Over $500.00 | NO CHARGE |
Expedited Shipping Costs
Expedited shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
Delivery Terms
Transit Time
Please allow 2 to 3 weeks for delivery within the continental U.S. and Canada.
Dispatch Time
Orders are usually dispatched within 2 business days of placing your order. Our warehouse operates Monday through Friday during standard business hours, except on national holidays.
Change of Delivery Address
For change of delivery address requests, please contact the Member Services department at 212-870-3023 or memberservices@aa.org. We can change the delivery address at any time before the order is dispatched.
Military Address Shipping
We can ship to military addresses using USPS only. We are unable to use courier services when shipping to any military address.
Items Out of Stock
If items within a larger order are out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact the Member Services department at 212-870-3023 or memberservices@aa.org
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our return and refund policy.
Member Services
For all member services enquiries, please contact us at:
Phone: 212-870-3023
Email: memberservices@aa.org