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Shipping and Delivery Policy

General

Most orders weighing less than 250 pounds will be shipped via FedEx or USPS unless otherwise requested. Expedited delivery options are available at an additional charge.

Standard shipping Costs

Standard shipping costs are calculated during checkout based on your order total. Payment for shipping will be collected with the purchase. Shipping costs are calculated on a sliding scale as follows:

Total Amount of Order

Shipping and Warehouse Charge

Up to $50.00

$10.00

Over $50.00 & up to $250.00

15%

Over $250.00 & up to $500.00

12%

Over $500.00

NO CHARGE


Expedited Shipping Costs

Expedited shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.

Delivery Terms

Transit Time

Please allow 2 to 3 weeks for delivery within the continental U.S. and Canada.

Dispatch Time

Orders are usually dispatched within 2 business days of placing your order. Our warehouse operates Monday through Friday during standard business hours, except on national holidays.

Change of Delivery Address

For change of delivery address requests, please contact the Order department at 212-870-3312 or Orders@aa.org. We can change the delivery address at any time before the order is dispatched.

Military Address Shipping

We can ship to military addresses using USPS only. We are unable to use courier services when shipping to any military address.

Items Out of Stock

If items within a larger order are out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact the customer service department at 212-870-3023 or Orderinquiry@aa.org

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our return and refund policy.

Customer Service

For all customer service enquiries, please contact us at:

Customer Service

Phone: 212-870-3023

Email: Orderinquiry@aa.org

Order Entry

Phone: 212-870-3312

Email: orders@aa.org